Refund policy
At Northea, your satisfaction is our priority. We offer a 30-day satisfaction guarantee on all our products.
Return window
You have 30 days from the date you receive your order to request a return or refund.
Eligibility
• The product must have been used as directed.
• Proof of purchase (order number or confirmation email) is required.
• Only one refund is granted per customer, per product.
How to request a return
1. Email contact@trynorthea.com with your order number and the reason for your request.
2. Our team will respond within 1–2 business days with the next steps.
3. Once approved, refunds are processed within 5–10 business days to your original payment method (Shopify Payments / Stripe).
Return shipping costs
Return shipping is the customer's responsibility, unless the item arrived defective, damaged, or was shipped in error on our part — in which case Northea covers the cost.
Non-returnable items
For hygiene and safety reasons, products opened beyond what's reasonably needed to check them cannot be returned, unless defective.
Cancelled or undelivered orders
Orders can be cancelled free of charge as long as they haven't shipped yet. If a package is lost or not delivered within a reasonable time, contact us for a replacement or refund.